Terms & Conditions

  1. Tickets Non-Changeable, Non-Refundable, and Non-Transferable:

    Purchased tickets cannot be changed, refunded, transferred, or resold under any circumstances.

  2. Ticket Validity:

    Tickets are valid only for the specified date, time, destination, and seat number stated on the ticket.

  3. Punctuality Requirement:

    Passengers must be present at the Departure Hall at least 30 minutes before the scheduled departure time.

  4. Ticket Integrity:

    Damaged or lost tickets will not be accepted. It is crucial to retain your ticket for inspection purposes.

  5. Policy on Bus Delays:

    If a bus is delayed, passengers must comply with the final arrangements made by the company. No refunds or compensation will be given.

  6. Unforeseen Circumstances:

    The company will not be held responsible for unforeseen events such as bus breakdowns, accidents, or incidents beyond our control.

  7. Passenger Responsibility:

    Passengers are responsible for the safety and security of their luggage and personal belongings.

  8. Additional Information:

    For further terms and conditions, kindly visit our website: https://www.sinyong.my/

    By purchasing a ticket and traveling with us, you acknowledge that you have read, comprehended, and agreed to comply with these terms and conditions. Sin Yong Express reserves the right to modify or revise these terms and conditions without prior notice. Passengers are responsible for staying updated on any changes by visiting our official website or contacting our customer service. We appreciate your choice of Sin Yong Express for your travel requirements. Have a safe journey!